Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send your item to: KINDA, 3 Almond Way, Tokai, Cape Town, 7945.

 

Refunds/exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your in-store account, credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Sale/discounted items are not applicable for returns/refunds or exchanges.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

You will be responsible for paying for your own shipping costs for returning your item however, we will cover the cost of your first exchange (not refund). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over R1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.